Nov 29, 2009
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EXCLUSIVE: Teletext responds to Extra complaints

Friday, March 7 2008, 09:35 UTC - by Dave West, Media Correspondent

Teletext today responded to a rising tide of complaint about its programme guide for Freeview boxes.

Developers have identified an "intermittent" fault with the latest Teletext Extra rollout which they say has caused a "small proportion" of boxes to freeze overnight. The company said it planned to sent out a fix this month.

The EPG, which has been downloaded as an over-air software update to 3.5m set-top boxes, has sparked more than 1,250 posts on the Digital Spy forums, some positive but many complaining of problems.

Teletext also today said it was planning an update to some boxes that would allow users to choose to revert to their original EPG.

"We are very sorry to those viewers whose viewing experience has been disrupted by this fault," said the company.

> Click here to find out about Extra and the problems it has faced